I've seached for ideas everywhere but am not having much luck. I'm running a 27' iMac OSX, 10.8.3 (12D78) Mountain Lion. 12 GB 1333 MHz DDR3. A few days ago, my magic mouse lost it's scoll, swipe, zoom, and right click abilities. The batteries were low, so I dismissed it. Using the Launchpad. Launchpad is similar to Windows' Start Menu and the application launcher used in iOS devices such as the iPhone and iPad. Clicking the Launchpad in the Dock (typically, the second icon from the left, unless you've tinkered with the Dock), displays an overlay of large icons for all the applications installed on your Mac. On the Menu Bar, click the Apple menu then select System Preferences; Click Security & Privacy. Click the Privacy tab. Click the Unlock icon in the bottom-left, then enter your Mac username and password. Click Accessibility in the left menu. For GoToAssist Remote Support, check the boxes to allow control for the following apps: g2axlaunchagentcustomer. “Allow apps downloaded from” has three settings: Mac App Store: The Mac will only run apps downloaded from the Mac App Store. Go to Apple menu System Preferences, and then click on the.
![]() System Preferences Mac Os X![]() HELP FILEHow can I remotely control a customer's Mac running macOS Catalina using GoToAssist Remote Support?Mac System Preferences Allow App
New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.
Note: Access to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator.
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